Automatic Recording Triggers

Call recording is triggered automatically depending on predefined settings.

Automati...

Features for Education Solutions

List of available features:

General Features

• Automated Daily Configuration Backup
  

Desktop General Features

• Call Answer
  
• Call History
  
• Call Hold
  
• Small footprint on desktop
  
• Calling Line Identification
  
• Calling Name Identification
  
• Caller Line Identification
  
• Click-to-Call
  
• Click-to-Call from Applications
  
• Call Forward
  
• Call Timer
  

CTI Features

• Control IP phones
  
• Autodetection of IP phones
  
• Mute of IP phone
  
• Multiple Lines Support
  

Softphone Features

• Mute
  
• G.711 A-Law Codec
  
• G.711 u-Law Codec
  
• G.729 Codec Support
  
• Multiple Connections Support
  
• Multiple Lines Support
  

Contacts Features

• Private Contacts
  
• Click-to-Call from Outlook
  

Integration Features

• Corporate Directory Integration
  
• Group Services Integration
  

Desktop Login/Logout Features

• Extension Mobility support
  
• Encrypted Login
  

Basic Group Services

• Call Pickup for incoming Group Calls
  
• Call Transfer to Group Members
  
• Forwarding for Group Members
  
• Display of up to 18 group members
  
• Acoustic and Visual Signaling
  
• Activate - Deactivate Group Display
  
• Display of calling number in groups
  
• Call forwarding loop detection
  
• Direct call to group member
  
• Change group
  
• Multiple groups per user
  

Presence Services

• Display of Statusinformation on Phone
  
• Busy Lamp Field (BLF)
  
• Advanced Status Information
  
• Customized Status Messages
  
• Display of group user status
  

Manager/Assistant Services

• Direct calls between manager-assistant independent of redirections
  
• Status Feedback on internal Calls
  
• Complex Manager-Assistant Setups
  
• Unlimited Number of Groups
  
• VIP Lists
  
• Control Manager Services by Assistant Phone
  
• Automatic redirect to next available assistant
  
• Logon/Logoff for Assistants
  

Call Center Services

• Queues
  
• Real-time Display
  
• Wrap Up Time
  
• ACD Reporting
  
• Log on and off of agent phones
  
• Queueing Algorithms
  

Lockout General Features

• PIN lookup in LDAP directory
  
• Personal Directory PIN change with CCM 4.x
  
• Time-Based Lockout
  

Lockout Phone Features

• Receiving incoming calls on locked IP phones
  
• Display lock status on IP phone
  
• IP Phone lock with EM and no users
  

Voice Recording General Features

• Look Back Recording
  
• Flag recorded calls
  
• Full-Time call recording
  
• Phone triggered recording
  
• Automatic Recording Triggers
  
• Optimized Voice Compression
  
• Stereo Recording
  
• Location Independent Management
  

Voice Recording Security Features

• Confidential Call Storage
  
• Signed call storage
  
• Dual Control Administration
  

Voice Recording Environment Features

• Multi-site Call Recording
  
• Remote Site Call Recording
  
• Highly scalable recording solution
  
• Virtually unlimited scalability
  
• Location independent management
  
• Network Share for Backup
  
• Centralized Call Management
  

Voice Recording Interface Features

• Call playback on IP phone
  
• Tag calls on IP phone interface